Shipping Policy
At Foxglove & Ivy, we take immense pride in delivering your carefully handcrafted creations promptly and with the utmost care. Each order is lovingly processed within 3-5 business days to ensure swift handling. Shipping times naturally vary depending on your location:
Domestic (U.S.): Typically 3-7 business days
International: Usually 10-21 business days
Shipping costs are transparently calculated at checkout and are based on both the weight of your package and its destination. Please note, Foxglove & Ivy cannot be held responsible for any delays caused by customs inspections or local postal services beyond our control. Once your order ships, you will receive a confirmation email complete with tracking information for your convenience. We kindly ask that you verify your shipping address carefully, as Foxglove & Ivy is not liable for items lost or delayed due to incorrect or incomplete addresses.
Return Policy
At Foxglove & Ivy, we wholeheartedly stand behind the exceptional quality and meticulous craftsmanship of every unique piece we create. Given the personalized and handmade nature of our products, we regret that we do not accept returns or exchanges unless your item arrives damaged or defective.
If your order arrives in a damaged condition, please contact us within 30 days of receipt with clear photos documenting the issue. We will promptly and gladly arrange for either a replacement or a refund, at our discretion, to ensure your satisfaction.
Please note the following important conditions:
Items must be unused and in the exact same condition as when you received them.
Custom or personalized orders are considered final sale and cannot be returned.
Your satisfaction remains our highest priority. Should you have any questions, concerns, or require further assistance, please do not hesitate to reach out to us directly. We are here to help and committed to making your experience with Foxglove & Ivy a truly delightful one.